General

• Feedback & Support
  Contact rominar@mac.com
• How to retrieve lost serial?
  http://store.esellerate.net/support/
  Follow the above link to retrieve a lost serial number (or any other purchase detail).
  You will need access to the email account used at the time of purchase.
  If your email account is not accessible anymore, please contact rominar@mac.com
• How to set a program as a Login Item?
  Copy the program to the Application folder or any other place on a device which is always available.
  Launch the program from the location it was copied to.
  Choose the program Dock menu and select "Open at Login".

Net Monitor

• Why does my Net Monitor license not register?
  Net Monitor licenses purchased before 1st April 2006 are incompatible with Net Monitor 4.2.0 and above.
  Previous license upgrading program has ended on 31st January 2008.
  Previous license compatible versions are available from the download page.
  
• How to clean reinstall Net Monitor ?
  Move the following items to the trash (~ stands for your home folder):

  • All copies of the program.
  • Preference file ~/library/Preferences/Net Monitor.plist.
  • Application Support folder (contains the traffic log database) ~/library/Application Support/Net Monitor.
    When traffic log database is deleted all previous logs will be lost.
  • In case of registration issues, also erase the registration file (as from version 4.3.4) /Users/Shared/Library/Preferences/Net Monitor.plist.

  Restart the computer and download a fresh copy of the program.
• How to set Net Monitor to always monitor the active network ?
  Choose Net Monitor menu > Preferences, and click the Input icon.
  Under the "Switch to Primary Interface" select the following checkboxes:
  "On startup" to monitor the active network when the program is launched.
  "When Primary Network Changes" to switch to a new active network, if it changes during monitoring.
• How to run multiple copies of Net Monitor with different preferences ?
  Monitoring Multiple networks is possible by duplicating the program and running each copy separately.
  In this case, all the copies will share the same preferences and same database file, which is not a good idea
  Each copy can have a separate preference file and a separate database file, by following these steps:

  1. Duplicate the program and rename it (for example "Net Monitor Airport").
  2. Press the ctrl key and select the renamed program.
  3. Select from the contextual menu "Show Package Contents".
  4. A new window with a folder by the name "Contents" should appear. Open The folder.
  5. Edit the file "Info.plist" with TextEdit (or with Property List Editor).
  6. Find the "CFBundleIdentifier" key and change the string following it from "Net Monitor" to the new preference file name (for example "Net Monitor Airport").
  7. Find the "NMDBLogFileName" key and change the string following it from "DB" to the new database file name (for example "DB Airport").
  8. Save the file.
  9. Close all the windows and run the program.

  Please note that you will have to reregister the new copy of the program as different preference file is in use.
• Can the program monitor a router or a pc?
  NO.
  The program can only monitor a macintosh computer it is running on, or a remote macintosh computer.
• How to setup remote monitoring ?
  The program should be installed and launched on both computers.
  On both computers choose Net Monitor menu > Preferences, and click the Share icon.
  On the server computer (the remote computer you would like to monitor), select the checkbox "Share data using server name".
  On the client computer (the computer you would use for monitoring), select the checkbox "Look for servers". When this option is selected, a Server menu will be added detailing available remote computers for monitoring. Choose the said menu and select the desired remote computer.
• How to fix a corrupted traffic log database file ?
  The database file is handled completely by macOS and in principle should never get corrupted. On rare occasion like electric power interruption shutdown or sleep/wakeup cycle the file can get corrupted. In this event an alert will be displayed on Net Monitor startup or on the first time Net Monitor will try to commit traffic info to the database. Detailed below steps to recover the the corrupted database file. The process will most likely manage to recover the file fully, but it is not guaranteed.
  Quit Net Monitor and in the Terminal application type the following:
  cd ~/Library/Application\ Support/Net\ Monitor
  mv DB.sql DB.old.sql
  sqlite3 DB.old.sql .dump | sqlite3 DB.sql
  Launch Net Monitor and check the integrity of your traffic log.
  If there is no need to preserve the traffic log, the database file can simply be deleted (permanently) by issuing the following command in the terminal:
  rm ~/Library/Application\ Support/Net\ Monitor/DB.sql
  

Net Monitor Sidekick

• Registration not being saved?
  Net Monitor Sidekick registration info is saved to the Shared users folder as opposed to the regular preference file. In this way the registration is available to all users and there is no need to reregister the program for other users. The standard folders within the Shared users folders are created by macOS only when there is a request by a program to use the required folders. Some programs create the said folders by themselves with incorrect permissions (it has been reported that some of Adobe program do so). As a result Net Monitor Sidekick is unable to save its registration.
  To fix the folders permissions, in the Terminal application type the following (you will need your root password):
  sudo chmod 777 /Users/Shared/Library
  sudo chmod 777 /Users/Shared/Library/Preferences